Steering wheel controls have gone wacky!

[George]

You are welcome!! If you have any other issues, check in with us first... maybe we can help with other data.
It' usually not good to go into a dealer and tell them how to fix something, but when they say "it won't hurt anything, leave it that way", I object! Here's a case where it probably would have done something or FORD would have NEVER put out a fix.
Please, keep us tuned in as to how you make out.

[Sophia]

I gave that article to the parts department manager. Today he said there’s a more recent one, it's TSB 06-05-16.

[George]

Sophia:
Thank you. That's the type of info we need to get out to others here. I will try to get a copy of that TSB.

I find it rather amusing that on your first visit, they didn't know anything and just told you "it won't hurt anything to leave it that way".
Then when you go in armed with info they tell you there's a more recent TSB. Something they should have known and/or looked up originally, to prevent you from going back for the same complaint.

I think you should find another dealer.