Hot off the press Warranty Extension

[George]

Jackie:
I am not sure what you're printing, but if it's my post, they won't even read that.
What you need is to give them the TSB 03-14-4. This proves there is a Ford recognized problem which goes for almost every car, truck and SUV - In the Ford, Lincoln and Mercury divisions.
Read it first and you'll probaly see your symptoms - Print it from this old thread, post #13:
http://forums.thunderbirdforum.com/s...4&postcount=13

[jetbird]

Originally Posted by patrick adkins

I purchased a used 04 merlot/sand premium bird last month. the lights appeared 2 days later needing immediate attention. first time asheville ford replaced coil. again few days later..back in replaced throttle body...today little wrench light appeared on dash 1 time and car sputtered..I stopped and restarted engine and drove all day w/ 0 problems. mine was produced 01/08/04 in wixom plant..vin 1fahp60a04y106651. I believe the warranty release from ford reads t-birds job 1 to completion at wixom plant..would this not put me in the realm of refund...I wlll call ford today..Thanks for all the posts I am new to the sight...Does anyone else have problem with loud noise from rear humming while driving. I don't recall this with my 02.

thanks again, Patman

Patman,

There have been several of posts on the humming noise. It's your rear wheel bearings. I had the problem on my 03 Tbird at 20,000 miles. Unfortunately, my warranty had expired. That little expesive escapade provoked me to buy an extended warranty. Good luck with your bearing problem. Ford could have cared less about my problem. My dealer service guy is great but Ford really has been difficult to deal with.

Hope this helps,

Jim (jetbird)

[patrick adkins]

thanks for reply. had bearings replaced still battleing for coil replacement. dealer has car in service....AGAIN. Same symptoms. finally, I believe willing to address problem and call ford for me. Patrick

[MagicFen]

I brought my 03 into the local Lincoln Mercury dealer today to have them test out the COPS issue and they said that since there were no codes that came up, they would have to charge me the $180 to do the stress tests. Should they find any issues, then they would replace what was necessary. This was because it was issued as a warranty extension rather than a true recall. That there were no codes that came up was a bit bizzare, as I can feel a small misfire as I drive the car. I really feel as though Im getting a run-around on this one, folks.

[George]

Magic:
Whatever you do, be sure they document it and you should keep a copy of the service order.
If they write up, "customer complains of misfire", that may be helpful in the future for you. Did they say if you pay the $180 and they find an issue you get a rebate?

Or, even if you elect Not to have the test, get the service order written up and they should add "customer declines test". That way it shows you complained, elected not to do test because no codes shown, and that you decided to drive, with misfire, until a code shows up or the problem gets worse.

Short of that, you may need another dealers opinion

[MagicFen]

I had them do the test because I KNEW there was an issue. They ran it and it came back clean. Really odd. I told them to make SURE they test drove it after doing the other work requested (steering wheel squeak, LOF). They did and felt the misfire after getting the car good an hot. Serv Mgr told me that the computer would not register the issue unless it happened twice within a certain period of time. (huh?) Turned out the #5 cylinder was the culprit. As they found the issue, I did not have to pay for the stress test after all.

[George]

Magic:
You are the Man!!! Did everything right; stood your ground, made them test drive it, and proved to them that there was an issue. Even got your $180 off the tab.
Too bad the customer has to walk dealers through the steps, exactly what they should be doing as a good business practice.

BTW, that steering squeek should have been done under TSB and at no charge

[patrick adkins]

dealer has had car for over 1 month. gave me a free dealer mobile to drive. finally accepting fact its the coil prob as in th e extended warranty and ford has agreed to pay 80% for replacing all coils. mine is a 2004 made in wixom plant on 1/8/2004 same factory and engines as all the 2003 covered under the extended coil debacle. jeeeeez....being persistant does pay off. my hats off to the black mountain NC ford dealership service department for helping this to happen....patman

[George]

Originally Posted by patrick adkins

dealer has had car for over 1 month. gave me a free dealer mobile to drive. finally accepting fact its the coil prob as in th e extended warranty and ford has agreed to pay 80% for replacing all coils. mine is a 2004 made in wixom plant on 1/8/2004 same factory and engines as all the 2003 covered under the extended coil debacle. jeeeeez....being persistant does pay off. my hats off to the black mountain NC ford dealership service department for helping this to happen....patman

Patrick:
Were you still under the original warranty or the extended warranty??

[patrick adkins]

car had 75K on it when I purcchased it. So it was a 2004 ford covered on the ford recall. Everything on it was about new now that ford fixed it, but I was so affected by all the stress of it all I sold it. Traded it in...Patrick